Job Title: Operations Manager

Company: BNL School Pictures
Location: 11 Timber Lane, Marlboro, NJ 07746
Reports To: Director of Operations

About BNL School Pictures

BNL School Pictures is a trusted name in school and portrait photography, dedicated to capturing memories with professionalism, creativity, and care. We pride ourselves on exceptional service, efficient operations, and a supportive team environment. Our Office Manager plays a key role in ensuring our office runs smoothly, our staff are empowered, and our customers receive the outstanding experience BNL is known for.

Position Summary

The Operations Manager will oversee daily office operations and lead administrative and seasonal staff to ensure an organized, efficient, and motivated workplace. This individual will manage workflow, support hiring and training, and continuously improve processes to enhance both team performance and customer satisfaction. The ideal candidate brings leadership, communication, and a hands-on approach to help our creative and operations teams thrive.

Key Responsibilities

• Supervise and support daily administrative and office functions, including operations and customer service
• Oversee workflow, ensuring accuracy, efficiency, and timely completion of projects
• Ensure staff are fulfilling their individual job responsibilities
• Lead the recruitment, onboarding, and training of office and seasonal staff
• Support career development and provide coaching and performance feedback
• Identify and resolve workplace or process-related challenges
• Coordinate work schedules, shifts, and cross-training opportunities
• Maintain and update job descriptions, department manuals, and standard operating procedures
• Provide regular reports and updates to management on office activities and performance metrics
• Collaborate with other departments (photography, production, and customer service) to maintain smooth operations
• Set department goals that align with organizational objectives and seasonal business demands

Core Management Functions

• Planning: Develop office strategies and schedules to meet production and photography season needs
• Organizing: Structure tasks, roles, and workflows for maximum efficiency
• Staffing: Recruit and retain a strong administrative and seasonal team
• Leading: Inspire and motivate team members to achieve company goals
• Communicating: Ensure clear communication across departments and with external partners
• Coordinating: Streamline operations between photography teams, production, and customer service
• Reporting: Track and share key performance indicators with management
• Budgeting: Manage office-related budgets and resource allocation
• Controlling: Monitor productivity and adherence to company policies and standards
• Motivating: Foster a positive, enthusiastic, and team-oriented environment

Qualifications & Skills

• 3+ years of experience in office management, administrative supervision, or operations coordination (photography or creative industry experience a plus)
• Strong leadership and interpersonal skills with the ability to motivate and guide a diverse team
• Excellent communication, organization, and time management abilities
• Initiative to anticipate needs and solve problems proactively
• Positive, approachable, and team-oriented attitude
• Ability to adapt in a fast-paced, seasonal environment
• Proficient in Microsoft Office and/or Google Workspace; experience with photography scheduling or production software a plus

Compensation & Benefits

• Salary Range: $60K - $75K
• Benefits: Health insurance, Paid time off, Retirement plan

Why Join BNL School Pictures

At BNL, you’ll join a passionate, creative team that values collaboration, growth, and making lasting memories for families and schools. We’re proud of our reputation and even prouder of our people. If you’re an energetic, organized leader who thrives in a dynamic environment, we’d love to have you on our team.